100% Guarantee

     When you place an order with us, we are concerned that you get the right wheels and casters for your application.  WheelandCaster.com guarantees that you will be satisfied with the wheels and casters that you purchase from us.  We offer you a 15 day money back guarantee on any standard order.  The 15 days begins on the day we ship your order.  All orders made directly from our website are considered standard orders with the exception of products that are specifically marked as closeouts.  Closeouts will be clearly marked, and are not returnable.  If you have contacted us to customize a product for you, or to special order a product, that item is not returnable.

     If you wish to return the product you purchased, we will issue a credit only against the credit card that was used to make the original purchase.  If you wish to exchange your product for another, we will issue a credit for that purchase against the original credit card, and make a separate charge for the new items.  Please note that we do not refund the cost of shipping unless we have inadvertently shipped you something other than what you ordered.

Return Procedure

     Returns cannot be processed without first receiving a Return Authorizaion (RA) number.  We use the RA number to identify the return and expedite the return process.

  1. E-mail us at CustomerService@WheelandCaster.com or call us at 1-888-535-4770 to initiate your return.  It is important that you include your name and order number in any e-mail message to us so that we can properly identify your order.
     
  2. Once your return is approved, we will assign you an RA number.  We will notify you with an e-mail that your return has been approved and provide you with the RA number.  This RA number will be valid for 30 days from the date issued.  We will ask you for your original credit card information, as we can only refund your money by crediting the card you made the purchase with.
     
  3. Please ship your returned product back to us in a carefully packaged manner so that it is not damaged in shipping.  It is very important that you write the RA number on the outside of the box so our shipping / receiving personnel can easily see it.  Our shipping address is WheelandCaster.com, N. 512 Fancher, Spokane, WA  99212.
     
  4. We will take care of the rest and make sure your return is taken care of in a timely manner and your credit card is credited.
    If you have any questions about a return, please call us at 1-888-535-4770 or email us at CustomerService@WheelandCaster.com.